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Most issues we can start on within minutes — we remote in and get to work while you’re still on the phone with us. If it’s something that needs hands on the machine, we’re typically onsite same day. There’s no ticket queue and no waiting for a callback from a stranger — you’re talking to someone who already knows your network.

Either way works. Some clients prefer a managed plan where we handle everything proactively — monitoring, backups, updates, the works. Others just call us when something breaks and we bill by the hour. No long-term contracts required either way. Most people start with a few support calls and move to a managed plan once they see the difference proactive maintenance makes.

We handle the whole transition. First we do a free onsite review of your network so we know exactly what we’re walking into — equipment, passwords, licenses, the lot. Then we coordinate with your current provider to get access transferred. Most switchovers take a few days and your team doesn’t feel a thing. We’ve done this dozens of times and it’s always smoother than people expect.

Absolutely. We set up secure VPN connections, remote desktop access, and make sure your home setup is locked down the same way your office is. This covers your existing employees connecting back to business resources — email, shared drives, line-of-business apps. If something isn’t connecting right, we can remote in and fix it. We don’t do general home computer support like spyware removal or personal PC repair.

Both. We handle the majority of issues remotely — most of the time we’re already working on it before you hang up the phone. But when something needs physical hands, like a server swap, a new workstation setup, or a network wiring job, we come to you. We’re based in South Jersey and serve businesses across the state.

Our managed clients have 24/7 monitoring in place, so in many cases we catch the problem before you even notice it. If something does go down outside business hours, you call the same number you always call — it reaches us, not an answering service. After 5 PM Eastern we’ll call you back same day to assess the situation and either fix it remotely that evening or get onsite first thing the next morning.

Support is $125/hour. Remote work is billed in 15-minute increments, and onsite visits are a flat one-hour minimum. If you tend to have a lot of short calls or email requests, we usually set up a monthly plan that incorporates them so you don’t have to feel bad about quick emails or calls for support.

Pay-as-you-go is straightforward — you call when something breaks and we bill for the time. A managed plan is proactive. We monitor your servers and workstations around the clock, run and verify backups, handle updates and patches, and keep an eye on security — so most problems get caught before they turn into downtime. Managed clients also get their routine calls and emails rolled into the monthly rate. Most businesses that start with us hourly end up on a managed plan within a year once they see how much smoother things run.

No minimum. We work with everyone from solo offices to companies with 25+ workstations. The service is the same whether you have two computers or fifty — you get the same people, the same response time, and the same attention. Some of our longest-running clients started with a single server and a handful of PCs.

A backup is a copy of your data. If your server dies, you restore the backup onto new hardware — and that can take days or even weeks depending on what failed. Business continuity is a whole different level. With our Datto continuity service, we keep a virtual copy of your entire server standing by in your office, ready to take over in minutes if the physical one goes down. Your team keeps working while we repair or replace the original. That virtual server is also replicated to the cloud, so even a fire or flood at your building doesn’t stop you. This requires our Datto backup and continuity service — ask us about it and we’ll size a plan to your setup.