COMPUTER HOUSE WARRANTY POLICIES
2003 / 2004
STANFORD LIMITED WARRANTY
Computer House warrants to the original purchaser that should the Stanford computer or its internal components prove defective in material or workmanship within one year from the date of purchase, Computer House will repair the unit or replace the defective component in our shop without charge. Repair or replacement will normally take place within 1 business day. Should a hard drive failure occur, Computer House will replace the hard drive and restore the Operating System to the condition at the time of purchase. Computer House is not responsible for loss of data or the reinstallation of application software.
This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components or software not installed by Computer House. This warranty covers the Stanford computer and monitor, but does not include printers, scanners or other external devices or special-order items.
NETWORK INSTALLATIONS
Computer House will provide 30-days free on-site service for any issues relating to defects in the installation of a new network or file server. After 30 days, our normal service rates apply. Computer House does not provide warranty service or support for software applications or issues caused by software. This includes, but not limited to, Windows Critical Updates and Service Packs. To qualify for priority status and receive a reduced rate for continuing service, we recommend our pre-paid service contract. (See below).
NON-STANFORD COMPUTERS, COMPONENT PURCHASES, REPAIRS & UPGRADES:
60-days parts & labor - Repair or replacement will take place within 2 business days when possible. This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components not installed by Computer House. In all cases, the manufacturer’s warranty takes priority. This warranty does not cover travel expenses.
AFTER 60 DAYS - Computer House RMA Policy
Most of the items that we sell carry a manufacturer’s warranty of 1-3 years or more. If a component fails after our 60-day coverage period, please contact the manufacturer for repair or replacement. As an alternative, Computer House can facilitate the manufacturer’s RMA process for you for a flat rate of $35. This price includes UPS ground shipping to and from the manufacturer. You must provide us with the original shipping box. Additional charges will apply if Computer House supplies the packaging.
USED EQUIPMENT
30-days, parts & labor. This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components not installed by Computer House.
SOFTWARE
Due to the thousands of different programs on the market, Computer House does not provide free support for software. Please check your software manual or call the manufacturer’s support number.
RETURN POLICY:
Merchandise returned within 10 days is subject to a 20% restocking fee. No returns after 10 calendar days. No returns on software. Defective software will be replaced by the manufacturer.
MISC. POLICIES
We recommend regular backups of your hard drive. Computer House is not responsible for loss of data. Checks returned by the bank are subject to a $30.00 charge. All prices and policies are subject to change without notice.
RECOMMENDED OPTIONS:
COMPUTER HOUSE PRE-PAID SERVICE CONTRACT
Provides many benefits including a reduced rate for labor, and priority handling of your call.
(Call your Sales Rep. to request a sample copy of the contract)
SERVICENET NATIONWIDE ON-SITE SERVICE
A 3 or 4-year extended warranty for computers, printers, monitors and laptops. Please see your Sales Rep. for more information.
COMPUTER HOUSE MAINTENANCE AGREEMENT
Same as the prepaid Service Contract, but adds regular visits to your facility and remote access support. We monitor and maintain such things as tape backup integrity, proper laser printer operation, proper operation of server and workstations, update anti virus software, and other duties normally associated with an MIS manager. Let us be your MIS Department. We can save your company thousands!
Service Rates
January, 2004
| In-Shop Service (Std. Operating Systems) | $79.00 per Hour |
| In-Shop Service (Pro Operating Systems) | $95.00 per Hour |
| Laptops | $89.00 per Hour |
| Laser Printers | $89.00 per Hour |
| Onsite Service | $95.00 per Hour |
| Overtime Rate | $142.50 per Hour |
| Emergency Service | $190.00 per Hour |
| Reduced-rate Contract Service | $85.00 per Hour |
| Training & Consulting Rate | $95.00 per Hour |
| Telephone & Remote Access Support | $100.00 per hour (Billable in 15-minute increments) |
Miscellaneous Info.. - Service billing begins when the technician leaves our office, and ends upon completion of the job. You are not billed for return travel. Service is billed in 30 minute increments with a one-hour minimum. Payment is due at the time of service unless other billing arrangements are made in advance.
8:30 AM to 5:00 PM Monday through Friday