COMPUTER HOUSE, INC WARRANTY POLICIES

Updated 2009

Note: Computer House, Inc reserves the right to alter any terms and conditions. Please consult this page for updates to terms and conditions. All clients that use our services or products are subject to all terms and conditions.

Please note the addendum to our Acceptable Use Policy. Please click on this link

NETWORK INSTALLATIONS

Computer House, Inc will provide 3-days free on-site service for any issues relating to defects in the installation of a new network or file server.  After 30 days, our normal service rates apply.  Computer House does not provide warranty service or support for software applications or issues caused by software. This includes, but not limited to, Windows Critical Updates and Service Packs. To qualify for priority status and receive a reduced rate for continuing service, we recommend our pre-paid service contract.  (See below).

NON-STANFORD COMPUTERS, COMPONENT PURCHASES, REPAIRS & UPGRADES:

60-days parts & labor - Repair or replacement will take place within 2 business days when possible.  This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components not installed by Computer House.  In all cases, the manufacturer’s warranty takes priority.  This warranty does not cover travel expenses.

AFTER 60 DAYS - Computer House RMA Policy

Most of the items that we sell carry a manufacturer’s warranty of 1-3 years or more.  If a component fails after our 60-day coverage period, please contact the manufacturer for repair or replacement.  As an alternative, Computer House can facilitate the manufacturer’s RMA process for you for a flat rate of $35.  This price includes UPS ground shipping to and from the manufacturer.  You must provide us with the original shipping box.  Additional charges will apply if Computer House supplies the packaging.

USED EQUIPMENT

30-days, parts & labor.  This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components not installed by Computer House.

SOFTWARE

Due to the thousands of different programs on the market, Computer House does not provide free support for software.  Please check your software manual or call the manufacturer’s support number.

RETURN POLICY:

Merchandise returned within 10 days is subject to a 20% restocking fee.  No returns after 10 calendar days.  No returns on software.  Defective software will be replaced by the manufacturer. 

MISC. POLICIES

We recommend regular backups of your hard drive.  Computer House is not responsible for loss of data.  Checks returned by the bank are subject to a $30.00 charge.  All prices and policies are subject to change without notice.

RECOMMENDED OPTIONS:

COMPUTER HOUSE PRE-PAID SERVICE CONTRACT

Provides many benefits including a reduced rate for labor, and priority handling of your call.

(Call your Sales Rep. to request a sample copy of the contract)

SERVICENET NATIONWIDE ON-SITE SERVICE

A 3 or 4-year extended warranty for computers, printers, monitors and laptops.  Please see your Sales Rep. for more information.

COMPUTER HOUSE MAINTENANCE AGREEMENT

Same as the prepaid Service Contract, but adds regular visits to your facility and remote access support.  We monitor and maintain such things as tape backup integrity, proper laser printer operation, proper operation of server and workstations, update anti virus software, and other duties normally associated with an MIS manager.  Let us be your MIS Department.  We can save your company thousands!

Service Rates

January, 2009

Labor Rates

Miscellaneous Info.. - Service billing begins when the technician leaves our office, and ends upon completion of the job.  You are not billed for return travel.  Service is billed in 30 minute increments with a one-hour minimum.  Payment is due at the time of service unless other billing arrangements are made in advance.

Internet Support – For issues relating to E-mail, Domain Names, Web Hosting or Internet Access, please send your request to support@computerhouse.com, or call our 24-hour emergency hotline at (609) 652-5100.

Business Hours

9:00 AM to 5:00 PM Monday through Friday

Acceptable Use Policy All services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or local law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. We prohibit sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited. The subscriber agrees to indemnify and hold Computer House harmless from any claims resulting from the use of the service which damages the subscriber or any other party. Our servers may not be the source, intermediary, or destination address involved in the transmission of Unsolicited Commercial E-mail (spam). Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider spam any mass unsolicited message in the mediums of Newsgroups and E-mail. If you are found to have spammed, then we may immediately, and without warning, disable your account. Examples of non-acceptable content or links: Pirated software, hacker programs or archives, warez sites, Etc. Computer House will be the sole arbiter as to what constitutes a violation of this provision. E-mail Policy: Any bulk mailings sent from your domain must comply with all requirements established by the Can-Spam Act of 2003. For example, your mailing list must be derived from an opt-in system on your web site, or be a private list of your customers. You may not use a purchased mailing list. You must provide a functioning "unsubscribe" hyperlink in your E-mail, and the reply address must be a legitimate E-mail address on the sending domain hosted by Computer House. You must be diligent in keeping your mailing list up to date, and immediately remove from the list those that ask to be removed or any mails that bounce back from an invalid recipient. Your mailing must not violate nor promote the violation of any local, state or federal law. Billing Policy: Payment methods available are: Cash, check, and all major credit cards. Web accounts are billed quarterly or annually in advance. A credit card is required for quarterly billing. Late Payment and Non-Payment Policy: Payments for web services are due on or before the due date. Past due amounts may result in your web site being disabled after 5 days, and deleted from the server after 15 days. Reinstatement of a deleted account requires a $29.00 setup fee to re-establish the account, as well as the payment of any remaining past due amounts. Refund Policy: Setup fees, labor charges, domain name registration fees, SSL Certificates, Static IP addresses, offsite backup, and partial months are not refundable. No refunds are provided to customers whose accounts have been terminated due to any violation of system policies. No refunds are provided after thirty days. Other Charges: Returned check fee: $30.00. Sales Taxes: At the present time, internet services are not taxable, however the one-time setup fee will be taxed at 7% if you are a resident of New Jersey. Service Agreement and Limits of Liability: Computer House strives to provide 100% up-time for its web and mail servers. In the event of technical difficulties, Computer House will perform its best efforts to resolve the difficulties in the shortest time technically and physically possible. Although we perform cyclical backups, we cannot guarantee the ability to restore a website or email. It is the customer's responsibility to maintain regular backups of their websites and email as well as domain renewals. Computer House may use third party companies and services to provide services to its customers You agree that the responsibility of Computer House is to provide web site, mail services and technical support only. We do not guarantee any degree of business success, number of hits or visits, etc. Computer House disclaims any and all liability or loss resulting from, but not limited to, acts of God, loss of data or loss of business resulting from access delays, loss of domain name by any means, or service interruptions.