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How to Setup Outlook 2010 with Exchange 2007

Set Up Microsoft® Exchange - Outlook® 2010

Manually Setting up Exchange 2007 with Outlook 2010:

Although we encourage our customers to set up Outlook using Autodiscover, below you can find a guide that will get you going right away.

To see the benefits of using Autodiscover, see the bottom of this article.

Note: You will need your Outlook 2010 Setup instructions located at the following URL -

  1. Click the Windows Start button, select Control Panel, Double-click the Mail icon.

Note: Depending on your version of Windows, you may need to switch to Classic View to find the Mail icon or it may state 32-Bit.

  1. Click the Show Profiles button, click the Add button to build a new profile and enter a name for this profile as desired and click the OK button.

  1. Select the Manually configure server settings or additional server types check box, click the Next button, select the Microsoft Exchange option button and click the Next button.
  2. Enter the Microsoft Exchange server address from the Setting Up Outlook 2010 Manually section in the Setting Up Outlook 2010 instructions and select the Use Cached Exchange Mode check box.

  1. In the User Name box, enter your full email address, select the More Settings button.
  2. Click the Connection tab, Under Outlook Anywhere, select the Connect to Microsoft Exchange using HTTP check box.

  1. Select the Exchange Proxy Settings button, enter the Proxy Server address from the Setting Up Outlook 2010 instructions.
  2. Select the On fast networks and On slow networks check boxes and under Proxy authentication settings, select Basic Authentication.

  1. Click on Ok, Apply, then Ok one more time, select the Check Name button in the Connect window, enter your email Password and click the OK button.

Note: You may get a pop-up asking you to select your mailbox from a list. Select your mailbox and click the OK button.

Your name will be highlighted and a line will appear under the username field which indicates your profile has been configured. Select next, then finish; open Outlook and select your Exchange profile and enter in your username and password.

So what is Autodiscover?

Autodiscover is a mechanism that allows users to easily configure their email client knowing only their email address and password. Autodiscover also enables additional features for Microsoft Exchange including:

  • Downloading the Offline Address Book
  • Viewing Free/Busy time in your calendar
  • Configuring your Out-of-Office

E-mail clients that make use of Autodiscover includes Outlook 2007, Outlook 2010, Outlook 2011, Mac Mail, Entourage 2008 WSE and many smartphones.

Note: Autodiscover for Computer House Email configures email clients for IMAP and SMTP, however does not work in Outlook 2011 or Mac Mail.

Autodiscover is simple to set up for your domain, it only requires that you create a CNAME resource record. CNAME records are a type of DNS record, other types include A records and MX records.

Note: We recommend that you create an Autodiscover CNAME record for every domain on your account, this includes domain aliases and accepted domains.


Creating a CNAME DNS record:

Contact your DNS hosting provider and ask them to create the following CNAME record. If you have access to the control panel for your DNS, you can make this change yourself.

Hostname: autodiscover

Record Type: CNAME

TTL: 300 (if required)



Note: Depending on your DNS provider’s requirements, you may need to add the fully qualified domain name as your hostname e.g. if your domain is your hostname would be instead of autodiscover.

It could take 24 hours or more for this change to take effect, even though most DNS providers update their DNS records within three hours. You may want to ask your DNS provider what their "update time" is.

Checking for the Autodiscover CNAME record:

To confirm your e-mail client, e.g. Outlook 2007, has access to your new Autodiscover record perform the following actions from your Windows computer:

    Click the Windows Start button and select Run.

    Type "nslookup" and press the Enter key on your keyboard.

    Type in the name of the hostname you created above (e.g.,, and press the Enter key on your keyboard.

    If your records were correctly created, you should receive results similar to the following:




Internal DNS and Autodiscover:

If you are running Windows Server 2003 or 2008 with internal DNS, you will need to perform the following steps: 

  1.     On your remote desktop session, select Start / Programs / Administrative Tools / DNS.
  2.     Right-click your domain name and select New Alias (CNAME).
  3.     Under Alias Name enter: autodiscover
  4.     Under Fully qualified domain name (FQDN) for target host enter:
  5.     Click the Ok button.

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