Reseller Program

How do I install the support queue?

Answer

The Support Queue option in your Control Panel can be used by both resellers, and end users alike. This option creates a web interface where you can view orders, or email sent to a specific email address online, without pulling email down to your local machine. This interface will also log your orders/email, and give it a tracking number that you can record, and use for safe keeping.

This can be used for order submissions, support requests, or just general web based tracking or requests.

To install a Support Queue, select the "Install a Support Queue" under the "Install New Services" option in the Control Panel. Please fill in the required fields for the setup.

Name for your support queue:This will be displayed at the top of your queue page. This can have spaces

Alias for your support queue: This will be the email address used by the support queue as well as it's name. Any mail sent to queuename@yourdomain.com will be placed into the queue system. This should not contain spaces.

Email addresses for billing and webmaster: These email addresses may be the same. They are there for your tech staff to send mail to a billing or design person. This can be the email address of another queue system.

Username - Password - Email Address: for the personel using your queue system. The first one is manditory, any others are optional. Your staff will be able to log in to the queue system with their login and password and get mail out of the queue.

Once you have installed your queue system from the control panel you can begin testing the system.
Send 2 emails to the queue_name@yourdomain.com.
You will now be able to use the buttons for the queue system. Click one of the radio buttons for the emails.

View	Clicking the view button will allow you to read the email before taking it. This is useful if you have techs of varying levels of training.
Take	Clicking the Take button will send a copy of the email to the current users box.
Billing	Clicking the Billing button will send a copy of the email to the email address you designated as your billing rep and remove the email from the queue.
Webmaster	Clicking the Webmaster button will send a copy of the email to the email address you designated as your webmaster and remove the email from the queue.
Release	Clicking the Release button will release a taken email so someone else can take the email.
Remove	Clicking the Remove button will remove the currently checked email from the queue. The email does not have to be taken by a user to remove it, so warn your staff about using this button.
Log	Clicking the Log button will display the last 200 entries in the user log. The log keeps track of the when and who removed email from the queue.
Grab	The Grab button performs the Take and Remove functions in one motion. It will send a copy of the email to the current user then remove the email from the queue system.

Adding New Users.

From you control panel, select "Set username passwords".

Change "Enter the full path for your htpasswd file:" from /usr/local/etc/htpasswd to /usr/local/etc/queuename/.htpasswd

Enter a username and password for you new user and click submit.

Ftp into your server.

Change directory to /usr/local/bin/

Download the file ending with .pm named the same as your queue in ASCII mode!!(queuename.pm)

Open the file in an ascii text editor like notepad.

At the bottom of the file you will see a section that looks like the following.

%mailad = (
'login1', 'login1@mydomain.com',
'login2', 'login2@mydomain.com',
);

You will need to insert a line before the ); add the new login and the email address for that login formated exactly as the line above.

Save the file and ftp it back to your server.

Change directory to /usr/local/etc/queuename/ where queuename is the name of the queue you created.

Download the file called .htgroup in ascii mode.

Open the file in an ascii text editor like notepad.

Add the logins you have created to the end of the line separated by spaces. (Do not hit return.)

Save the file and ftp it back to your server.

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