Reseller Program

How do I remove a POP or FTP account?

Answer

From the control panel, select the "Delete Accounts" option from the "Manage Email Services" menu, and select "GO".
This option is used to do exactly what it states, delete an account. You will be prompted with a form asking for the account name to delete.
There is also a "Display List" option, that will show all POP and FTP users on the server.
Click on the "Remove the User" button to delete that specific account after you have selected it from the list or entered it into the text box.
If you receive any error, then check the table below for the reason for the error.

Error: User could not be removed from the master passwd file.
Fix: Missing a file in the /etc directory. Contact Computer House Customer Service for further instructions.

Error: The username XXX already exists (where XXX is the username you entered).
Fix: You have already entered the username, so you would either need to chose another one, or modify the user you wish to use.

Error: The username is too long/too short.
Fix: Usernames must be between 3 and 8 characters. Also, ensure you only enter lowercase letters.

Error: The password is too short.
Fix: Passwords must be between 6 and 8 characters. This is for security purposes.

Error: Could not write password file.
Fix: Incorrect permissions on the passwd file in the /etc dirctory. Contact Computer House Customer Service for further instructions.