| Q.
What exactly is MCart? |
A.
MCart is a shopping cart/webstore/catalogue builder that
turns your web site into a web store with full electronic commerce
capability.
|
| Q.What
if the different shipping costs are not available in the shipping
options? |
A.
Add items to the inventory for the extra cost shipping. So, for
example, you might create a category called "Shipping Options"
that contained an item called "2nd Day UPS" which costs
$5, and another item called "Overnight FedEx" which costs
$11. Shoppers can then add these items to their carts to
have the extra shipping charge added automatically.
|
| Q.Can
a retailer deny an order that they think is an invalid order? |
A.If
you are using MCart without the transaction server and gateway,
the following applies. When the orders come into the retailer's
mailbox, the retailer views the order and makes a decision whether
to process or delete the order. If you are using the transaction
server and gateway, the order is passed through the gateway for
authorization and the capture and transfer of funds to your merchant
account. There is extensive fraud protection built in to the transaction
server and gateway.
|
| Q.
How do I get started with the Ecommerce Solution? |
A.
First you will have to get an Computer House web hosting account which gives
you access to MCart, a merchant account, and the transaction server
and gateway.
|
| Q.
What exactly is MCart? |
A.
MCart is a shopping cart/database/catalogue builder
that turns your web site into a web store with full electronic
commerce capability.
|
| Q.
If I have my own merchant account will it work with Computer House's Gateway? |
A.
Yes, any internet compliant merchant account will work with Computer House's
Gateway.
|
| Q.
How long will it take me to install MCart? |
A.
Installation of MCart should not take more than 10 minutes
to install and you can do it from your control panel.
|
| Q.
When my customers go to the checkout what happens to their order
from there? |
A.
When they go to the check out for MCart and you are using the
transaction server and gateway, their order will be transferred
to the 1st Commerce secure server. Once there, the customer will
input their billing information for processing, verification and
payment. If you are not using the gateway, you will receive the
order. The customer will receive email verification of the order
also.
|
| Q.
What happens to the order after it is submitted? |
A.
The checkout program emails a copy of the order to the customer
as a confirmation that the order was received.
|
| Q.
Does MCart allow for sales tax? |
A.
Yes. Your shop can be configured to automatically add sales tax
to orders placed from a given state. You can select the state
where you wish to charge sales tax, and the enter current tax
rate. You may select no tax by leaving the state blank or
by setting the tax rate to zero. You may also specify individual
items in your inventory that are not subject to sales tax.
|
| Q.
Is there a way I can configure the new online store to use my secure
server as a default server? |
A.
No, the check out requires our checkout code which we do not give
out, and our licensed copy of PGP5 for linux, which we do not
give out for obvious reasons.
|
| Q.
What if I can get into the MCart Administration page for each of
my sites fine, but I can not progress into any of the set up areas
via the buttons? |
A.
More than likely you are using Front Page on your sites, and Front
Page has a .htaccess file in your htdocs directory the prohibits
POST's to any scripts in directories underneath htdocs (like MCart).
If you experience this problem please email or call tech. support
so that they can install another .htaccess for you (until the
new version of MCart is available). It is now available.
|
| Q.
What if I want to feature an item that is way down on my Inventory
Sheet? |
A.
One way to get your customers to a specific item is as follows.
For example, if you want to specify "FP-98 professional edition"
software, then in the name field, use an HTML NAME tag in the
"Item Name" field.
example- Inventory Item Name:
<A NAME="fp98">FP-98 professional edition</A>
|
| Q.
What if I have problems with my email program and encrypted messages? |
A.
Go to http://search.nai.com/mediasearch/ do a search for plugin's
and download the plugin for your email program.
|
| Q.
How do I install the MCart for my Virtual Hosts? |
A.
Directory to install the MCart in is:
/www/htdocs/virtualhostdirectoryname/MCart
Then the URL for this directory would be:
http://virtualhost.com/MCart
|
FAQ's