Computer House / Premier Computer Services, LLC, WARRANTY ,TERMS AND SERVICES AND AUP POLICIES:<br>
Updated 2012<br>  Please read all information before and while using our services as these warranties, terms and conditions and services may change at no notification to the customer.  If you cannot read this online document please email us for a PDF version.  Computer House / Premier Computer Services, LLC may at times be referred to as Computer House, Inc, Computer House or We.  Computer House / Premier Computer Services, LLC does not condone the use of information that could infringe or be a violation of a third party's privacy rights. We reserve the right to terminate a customer's services for violating a third party's privacy rights without refund.
Note: Computer House / Premier Computer Services, LLC, reserves the right to alter any terms and conditions at any time without notification.  Please refer back to this page for changes. Please consult this page for updates to terms and conditions. All clients that use our services or products are subject to all terms and conditions.
Acceptable Use Policy ("AUP")

This AUP is incorporated by reference in your order for Mail, Web or Networking Services. Capitalized terms used in this AUP and not otherwise defined shall have the meaning given in the Master Services Agreement.  The Master Services Agreement refers to a third party company that Computer House may use for services.

Computer House / Premier Computer Services, LLC, may block mail that violates this AUP. In addition, your Services may be suspended or terminated for violation of this AUP in accordance with the Master Services Agreement.

Inquiries regarding this policy should be directed to abuse@computerhouse.com.

Bulk Mail

You may not use your Mail Service to send Bulk Mail. "Bulk Mail" means email messages of similar content that are sent to more than two hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction.

You may not use a third party other than an authorized Computer House / Premier Computer Services, LLC, partner to send Bulk Mail that references a Mail Service email address or that has a Mail Service return email address.

You may not intentionally use your Mail Service for the purpose of receiving bulk email from others. For example, you may not submit any Mail Service email address to a "Safelist" or "Free for All" (FFA) list.

Mail messages sent to other users within your domain names hosted on Computer House / Premier Computer Services, LLC, system are not Bulk Mail.

Unsolicited Mail

You may not send unsolicited email. Email is unsolicited if you have no pre-existing relationship with the recipient, unless the recipient has published or otherwise provided or his or her email address in a manner which implies consent to receive the email.

Message Source

You may not obscure the source of your email in any manner, including by intentionally omitting, forging, or misrepresenting messages headers or return addresses.

Offensive Content

You may not use the Mail Services to distribute content or links to content that Computer House / Premier Computer Services, LLC, reasonably believes:

constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, or non-consensual sex acts;

is excessively violent, incites violence, threatens violence or contains harassing content or hate speech; is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes; is defamatory or violates a person's privacy; creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security or interferes with a investigation by law enforcement; improperly exposes trade secrets or other confidential or proprietary information of another person; is intended to assist others in defeating technical copyright protections; infringes on another person's copyright, trade or service mark, patent or other property right; promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking; is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Computer House / Premier Computer Services, LLC,;

is otherwise malicious or fraudulent, or may result in retaliation against Computer House / Premier Computer Services, LLC, by offended recipients; or is intended to harass or threaten.

You may not send email of any kind to a person who has indicated that they do not wish to receive it.

Security

You may not probe, scan, or test Computer House / Premier Computer Services, LLC's systems for vulnerabilities. You may not violate or attempt to violate Computer House / Premier Computer Services, LLC's security measures. You may not use The Computer House Technology Center of NJ Inc.'s services to probe, scan or test a third party's systems for vulnerabilities, or to violate or attempt to violate a third party's security measures. Examples of security violations are: (i) attempting to access data not intended for your use; (ii) attempting to log into an account that you are not authorized to access; (iii) attempting to obtain services you have not paid for (including Computer House / Premier Computer Services, LLC,Services); (iv) attempting to discover another person's authentication information; and (v) interfering with another user's use of the Services.

You must use reasonable security precautions in connection with your use of the Services, such as a desktop virus scanner and firewall. If your Service is exploited by a third party, Computer House / Premier Computer Services, LLC, may suspend your Services until the vulnerability is addressed. For example, Computer House / Premier Computer Services, LLC may suspend your Mail Service if you are distributing a virus, even if you are unaware that you are distributing a virus.

System Abuse

You may not use the Mail Services in a way that creates technical disturbances for other The Computer House Technology Center of NJ, Inc customers or for Computer House / Premier Computer Services, LLC, systems generally. In addition:

No Shared Mailboxes - each mailbox may be used by one natural person at a time. Attempts to log into a single mailbox simultaneously from more than one computer are prohibited. You may not use automated tools such as "Fetchmail" or "Microsoft Exchange Connector" to virtualize one mailbox into multiple mailboxes.

Automated Use - mailboxes are not intended for automated use such as sending emails from web servers, or receiving emails by automated programs. However, such use is permitted provided Customer does not violate this AUP. Computer House / Premier Computer Services, LLC does not provide technical support for this type of use.

Resellers

If you are a reseller of Mail Services, you are responsible for use of the Mail Services by your end users in violation of this AUP to the same extent as if you were using the Mail Services yourself.

Email Abuse Complaints

Complaints from email recipients and third party abuse agencies (e.g. SpamHaus or Spamcop) shall be deemed proof of the facts stated therein unless you provide compelling evidence to the contrary. Computer House / Premier Computer Services, LLC, shall have the right to terminate your Mail Service if we receive excessive or repeated complaints from your email recipients, regardless of whether you are in breach of this AUP or are otherwise at fault.

Blacklisting/Retaliation

Computer House / Premier Computer Services, LLC may terminate your Services if your email address or related IP number(s) is/are blacklisted by any third party, or Computer House / Premier Computer Services, LLC, is retaliated against as a result of your email, regardless of whether you are in breach of this AUP or are otherwise at fault.

Third Party Mail Marketing

You may not use your Mail Service to send Bulk Mail (defined above) except via a mail marketing service that we have approved in advance. You must comply with the CAN-SPAM Act of 2003 and other laws and regulations applicable to bulk and commercial mail. In addition, you must meet all of the following requirements:

The mail may be sent only to individuals who have affirmatively indicated they wish to receive it;

Your procedures for seeking consent include reasonable means to ensure that the person giving consent is the owner of the email address for which consent is given;

You retain evidence of each recipient's consent in a form that can be promptly produced on request, and you honor the recipient's and The Computer House Technology Center of NJ Inc.'s requests to produce consent evidence within 72 hours of receipt of the request.

You have procedures in place that allow a recipient to revoke their consent – such as a link in the body of the email, or instructions to reply with the word "Remove" in the subject line; you honor revocations of consent within 48 hours, and you notify recipients that the revocation of their consent will be implemented within 48 hours;

You have procedures in place to prevent you from adding to a list a recipient who has previously revoked their consent;

You must post an email address for complaints (such as abuse@yourdoman.com) in a conspicuous place on any website associated with the email, you must register that address at abuse.net, and you must promptly respond to messages sent to that address;

You must have a Privacy Policy posted for each domain associated with the mailing;

The subject line of the email must clearly describe the subject matter contained in the email, and the message must include valid contact information, including your physical address;

You have the means to track anonymous complaints; and You must not attempt to send any message to an email address if 3 consecutive delivery rejections have occurred and the time between the third rejection and the first rejection is longer than fifteen days.

These requirements apply to distribution lists created by third parties to the same extent as if the list were created by you.

You may not use a third party email service that does not practice similar procedures for all of its customers.

Computer House / Premier Computer Services, LLC may test and otherwise monitor your compliance with these requirements and may require you to seek advance approval for any Bulk Mail. Computer House / Premier Computer Services, LLC, may throttle your mailing if your Bulk Mail is generating excess bounced messages.









NETWORK INSTALLATIONS



Computer House / Premier Computer Services, LLC will provide 3-days free on-site service for any issues relating to defects in the installation of a new network or file server.  After 30 days, our normal service rates apply.  Computer House / Premier Computer Services, LLC does not provide warranty service or support for software applications or issues caused by software. This includes, but not limited to, Windows Critical Updates and Service Packs. To qualify for priority status and receive a reduced rate for continuing service, we recommend our pre-paid service contract.  (See below).











NON-STANFORD COMPUTERS, COMPONENT PURCHASES, REPAIRS & UPGRADES:



60-days parts & labor - Repair or replacement will take place within 2 business days when possible.  This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components not installed by Computer House / Premier Computer Services, LLC.  In all cases, the manufacturer’s warranty takes priority.  This warranty does not cover travel expenses.











AFTER 60 DAYS - Computer House / Premier Computer Services, LLC RMA Policy



Most of the items that we sell carry a manufacturer’s warranty of 1-3 years or more.  If a component fails after our 60-day coverage period, please contact the manufacturer for repair or replacement.  As an alternative, Computer House / Premier Computer Services, LLC can facilitate the manufacturer’s RMA process for you for a flat rate of $35.  This price includes UPS ground shipping to and from the manufacturer.  You must provide us with the original shipping box.  Additional charges will apply if Computer House / Premier Computer Services, LLC supplies the packaging.















USED EQUIPMENT



30-days, parts & labor.  This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components not installed by Computer House / Premier Computer Services, LLC.











SOFTWARE



Due to the thousands of different programs on the market, Computer House / Premier Computer Services, LLC does not provide free support for software.  Please check your software manual or call the manufacturer’s support number.











RETURN POLICY:



Merchandise returned within 10 days is subject to a 20% restocking fee.  No returns after 10 calendar days.  No returns on software.  Defective software will be replaced by the manufacturer.











MISC. POLICIES



We recommend regular backups of your hard drive.  Computer House / Premier Computer Services, LLC is not responsible for loss of data.  Checks returned by the bank are subject to a $30.00 charge.  All prices and policies are subject to change without notice.



















RECOMMENDED OPTIONS:







Computer House / Premier Computer Services, LLC PRE-PAID SERVICE CONTRACT



Provides many benefits including a reduced rate for labor, and priority handling of your call.



(Call your Sales Rep. to request a sample copy of the contract)











SERVICENET NATIONWIDE ON-SITE SERVICE



A 3 or 4-year extended warranty for computers, printers, monitors and laptops.  Please see your Sales Rep. for more information.











Computer House / Premier Computer Services, LLC MAINTENANCE AGREEMENT



Same as the prepaid Service Contract, but adds regular visits to your facility and remote access support.  We monitor and maintain such things as tape backup integrity, proper laser printer operation, proper operation of server and workstations, update anti virus software, and other duties normally associated with an MIS manager.  Let us be your MIS Department.  We can save your company thousands!















Service Rates



January, 2009









Labor Rates

In-Shop Service (Std. Operating Systems) 	$115.00 per Hour

In-Shop Service (Pro Operating Systems) 	$115.00 per Hour

Laptops 	$115.00 per Hour

Onsite Service 	$115.00 per Hour



Overtime Rate 	$150.00 per Hour

Emergency Service                	$190.00 per Hour



Reduced-rate Contract Service 	$85.00 per Hour



Telephone & Remote Access Support 	$65.00 per hour (1 Hour Minimum)







Payment Processing, Security and Privacy Statement

Payment Processing Policy



Computer House / Premier Computer Services, LLC, processes all transactions through the ShopCo.com payment processing system. ShopCo.com uses industry standard Secure Socket Layer (SSL) encryption, as well as private links to international banking networks, to ensure your information is quickly and securely authorized and processed. Payments made on our site will appear as "SHOPCO DomainName" on your credit card statement.

Security Policy



Your credit card information is protected in two ways. First of all, as a result of the SSL-based encryption, your card number is ALWAYS secure during transmission. A visual means of confirming this is for you to watch the small padlock icon in your browser. While on any page where financial information is to be entered, this icon will change to a locked state, denoting a secure page. This security measure is privately audited by an independent third-party, Geotrust, whose icon you can click on from any secured page to confirm its secure status.



Secondly, our private links to banking networks ensure that your sensitive information is ALWAYS secure once we have received it. All the information traveling on our banking network is guaranteed 100% secure.



Shopco actively works with international banking institutions and law enforcement to discover and prosecute cases of fraudulent credit card use. All connections to, and transactions within Shopco are logged and regularly audited. WE USE ALL MEANS AVAILABLE TO US TO PURSUE CRIMINAL PROSECUTION AGAINST PERSONS ATTEMPTING FRAUD OR UNAUTHORIZED ACCESS TO OUR SYSTEMS, IN ALL ICPO/INTERPOL JURISDICTIONS.

Private Information Policy



We appreciate that many users do not feel comfortable providing their real address, due to The high incidence of junk mail we all suffer from. Our privacy guarantee specifically states that we will NOT share, barter, sell, or trade your confidential information with ANYONE, under ANY circumstances (except in the case of legal proceedings). From time to time, Computer House / Premier Computer Services, LLC, may use your personal information to contact you by electronic mail concerning our services. These communications are intended to inform you of important information regarding your account, or about general services provided by Computer House / Premier Computer Services, LLC If you do not want to receive email from us regarding new services, please click the "unsubscribe" link which is included at the bottom of any email you receive from Computer House / Premier Computer Services, LLC However, in order to fulfill our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal instructions.

WHOIS PRIVACY SERVICE



The following terms and conditions will apply if you subscribe to the Whois Privacy Service:



    * Subscribers to the Whois Privacy Service have elected to include the following information in the publicly available Whois Registry:

         1. Contactprivacy.com shall appear as the Registrant and Contacts name(s);

         2. Tucows' postal address and a Tucows assigned email address and telephone number shall appear on behalf of the Registrant and the Contact(s);

         3. The primary and secondary nameservers shall be those designated by the Registrant;

         4. The original date of registration and the expiration of each domain name;

         5. Tucows will be identified as the registrar of record.

    * You understand and agree that the Registrant and Contact Information that you have provided will be kept on file. You further agree and warrant that you will ensure that the Whois Information is true, accurate and up to date.

    * You will will retain complete control over the domain name and its registration records and may suspend and reinstate the Whois Privacy Service at your discretion.

    * The Whois Privacy Service may be used with both new and existing domain name registrations. You may use the Whois Privacy Service with respect to a domain name that has been transferred but it will only commence after the transfer has been completed. If you wish to transfer the domain name to a different registrar,the Whois Privacy Service must be disabled in order to initiate the transfer.

    * We will send all obligatory renewal and transfer related messages to the Contacts you have designated.

    * Communications Forwarding. Communications received with respect to a particular domain name registration will be handled as follows: (i) We will forward to you or a Contact all correspondence received by registered mail or traceable courier. This information may be opened, scanned and emailed to you or your Contact. Regular postal mail will be discarded or returned to sender at our discretion. (ii) Email correspondence will be forwarded according to the instructions of the Registrant as they appear in our records. (iii) A voice mail message will advise all callers that inbound messages will not be accepted; calls will be directed to the contactprivacy.com web site where written messages will be forwarded according to your instructions. (iv) We will only be responsible for forwarding communications where our details have appeared in the whois and when your Whois Information is accurate, complete and up to date.

    * Right to Suspend and Disable. We shall have the right, at our sole discretion and without liability to you or any of your Contacts, suspend or cancel your domain name and to reveal Registrant and Contact Whois Information in certain circumstances, including but not limited to the following: (i) when required by law; (ii) in the good faith belief that disclosure is necessary to further determination of an alleged breach of a law; (iii) to comply with a legal process served upon Tucows; (iv) to resolve any and all third party claims including but not limited to ICANN's or a Registry's dispute resolution policy; (v) to avoid financial loss or legal liability (v) to avoid financial loss or legal liability; (vi) if we believe that you or one of your Contacts is using the Whois Privacy Service to conceal involvement with illegal, illicit, objectionable or harmful activities; or (vii) to transmit SPAM, viruses, worms or other harmful computer programs.

    * You understand and agree that, in the event that we receive a formal complaint, notice of claim or UDRP, that we will have the right to disable the Whois Privacy Service pending final disposition of the matter.









Uniform Domain Name Dispute Resolution Policy



Policy Adopted: August 26, 1999

Implementation Documents Approved: October 24, 1999



    Notes:



    1. This policy is now in effect. See www.icann.org/udrp/udrp-schedule.htm for the implementation schedule.



    2. This policy has been adopted by all ICANN-accredited registrars. It has also been adopted by certain managers of country-code top-level domains (e.g., .nu, .tv, .ws).



    3. The policy is between the registrar (or other registration authority in the case of a country-code top-level domain) and its customer (the domain-name holder or registrant). Thus, the policy uses "we" and "our" to refer to the registrar and it uses "you" and "your" to refer to the domain-name holder.



Uniform Domain Name Dispute Resolution Policy



(As Approved by ICANN on October 24, 1999)



1. Purpose. This Uniform Domain Name Dispute Resolution Policy (the "Policy") has been adopted by the Internet Corporation for Assigned Names and Numbers ("ICANN"), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the "Rules of Procedure"), which are available at www.icann.org/udrp/udrp-rules-24oct99.htm, and the selected administrative-dispute-resolution service provider's supplemental rules.



2. Your Representations. By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (c) you are not registering the domain name for an unlawful purpose; and (d) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else's rights.



3. Cancellations, Transfers, and Changes. We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:



    a. subject to the provisions of Paragraph 8, our receipt of written or appropriate electronic instructions from you or your authorized agent to take such action;



    b. our receipt of an order from a court or arbitral tribunal, in each case of competent jurisdiction, requiring such action; and/or



    c. our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and (k) below.)



We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.



4. Mandatory Administrative Proceeding.



This Paragraph sets forth the type of disputes for which you are required to submit to a mandatory administrative proceeding. These proceedings will be conducted before one of the administrative-dispute-resolution service providers listed at www.icann.org/udrp/approved-providers.htm (each, a "Provider").



    a. Applicable Disputes. You are required to submit to a mandatory administrative proceeding in the event that a third party (a "complainant") asserts to the applicable Provider, in compliance with the Rules of Procedure, that



        (i) your domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and



        (ii) you have no rights or legitimate interests in respect of the domain name; and



        (iii) your domain name has been registered and is being used in bad faith.



    In the administrative proceeding, the complainant must prove that each of these three elements are present.



    b. Evidence of Registration and Use in Bad Faith. For the purposes of Paragraph 4(a)(iii), the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:



        (i) circumstances indicating that you have registered or you have acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of that complainant, for valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name; or



        (ii) you have registered the domain name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that you have engaged in a pattern of such conduct; or



        (iii) you have registered the domain name primarily for the purpose of disrupting the business of a competitor; or



        (iv) by using the domain name, you have intentionally attempted to attract, for commercial gain, Internet users to your web site or other on-line location, by creating a likelihood of confusion with the complainant's mark as to the source, sponsorship, affiliation, or endorsement of your web site or location or of a product or service on your web site or location.



    c. How to Demonstrate Your Rights to and Legitimate Interests in the Domain Name in Responding to a Complaint. When you receive a complaint, you should refer to Paragraph 5 of the Rules of Procedure in determining how your response should be prepared. Any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of Paragraph 4(a)(ii):



        (i) before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or



        (ii) you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or



        (iii) you are making a legitimate noncommercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.



    d. Selection of Provider. The complainant shall select the Provider from among those approved by ICANN by submitting the complaint to that Provider. The selected Provider will administer the proceeding, except in cases of consolidation as described in Paragraph 4(f).



    e. Initiation of Proceeding and Process and Appointment of Administrative Panel. The Rules of Procedure state the process for initiating and conducting a proceeding and for appointing the panel that will decide the dispute (the "Administrative Panel").



    f. Consolidation. In the event of multiple disputes between you and a complainant, either you or the complainant may petition to consolidate the disputes before a single Administrative Panel. This petition shall be made to the first Administrative Panel appointed to hear a pending dispute between the parties. This Administrative Panel may consolidate before it any or all such disputes in its sole discretion, provided that the disputes being consolidated are governed by this Policy or a later version of this Policy adopted by ICANN.



    g. Fees. All fees charged by a Provider in connection with any dispute before an Administrative Panel pursuant to this Policy shall be paid by the complainant, except in cases where you elect to expand the Administrative Panel from one to three panelists as provided in Paragraph 5(b)(iv) of the Rules of Procedure, in which case all fees will be split evenly by you and the complainant.



    h. Our Involvement in Administrative Proceedings. We do not, and will not, participate in the administration or conduct of any proceeding before an Administrative Panel. In addition, we will not be liable as a result of any decisions rendered by the Administrative Panel.



    i. Remedies. The remedies available to a complainant pursuant to any proceeding before an Administrative Panel shall be limited to requiring the cancellation of your domain name or the transfer of your domain name registration to the complainant.



    j. Notification and Publication. The Provider shall notify us of any decision made by an Administrative Panel with respect to a domain name you have registered with us. All decisions under this Policy will be published in full over the Internet, except when an Administrative Panel determines in an exceptional case to redact portions of its decision.



    k. Availability of Court Proceedings. The mandatory administrative proceeding requirements set forth in Paragraph 4 shall not prevent either you or the complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before such mandatory administrative proceeding is commenced or after such proceeding is concluded. If an Administrative Panel decides that your domain name registration should be canceled or transferred, we will wait ten (10) business days (as observed in the location of our principal office) after we are informed by the applicable Provider of the Administrative Panel's decision before implementing that decision. We will then implement the decision unless we have received from you during that ten (10) business day period official documentation (such as a copy of a complaint, file-stamped by the clerk of the court) that you have commenced a lawsuit against the complainant in a jurisdiction to which the complainant has submitted under Paragraph 3(b)(xiii) of the Rules of Procedure. (In general, that jurisdiction is either the location of our principal office or of your address as shown in our Whois database. See Paragraphs 1 and 3(b)(xiii) of the Rules of Procedure for details.) If we receive such documentation within the ten (10) business day period, we will not implement the Administrative Panel's decision, and we will take no further action, until we receive (i) evidence satisfactory to us of a resolution between the parties; (ii) evidence satisfactory to us that your lawsuit has been dismissed or withdrawn; or (iii) a copy of an order from such court dismissing your lawsuit or ordering that you do not have the right to continue to use your domain name.



5. All Other Disputes and Litigation. All other disputes between you and any party other than us regarding your domain name registration that are not brought pursuant to the mandatory administrative proceeding provisions of Paragraph 4 shall be resolved between you and such other party through any court, arbitration or other proceeding that may be available.



6. Our Involvement in Disputes. We will not participate in any way in any dispute between you and any party other than us regarding the registration and use of your domain name. You shall not name us as a party or otherwise include us in any such proceeding. In the event that we are named as a party in any such proceeding, we reserve the right to raise any and all defenses deemed appropriate, and to take any other action necessary to defend ourselves.



7. Maintaining the Status Quo. We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.



8. Transfers During a Dispute.



    a. Transfers of a Domain Name to a New Holder. You may not transfer your domain name registration to another holder (i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded; or (ii) during a pending court proceeding or arbitration commenced regarding your domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator. We reserve the right to cancel any transfer of a domain name registration to another holder that is made in violation of this subparagraph.



    b. Changing Registrars. You may not transfer your domain name registration to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. You may transfer administration of your domain name registration to another registrar during a pending court action or arbitration, provided that the domain name you have registered with us shall continue to be subject to the proceedings commenced against you in accordance with the terms of this Policy. In the event that you transfer a domain name registration to us during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.



9. Policy Modifications. We reserve the right to modify this Policy at any time with the permission of ICANN. We will post our revised Policy at <URL> at least five (5) calendar days before it becomes effective. Unless this Policy has already been invoked by the submission of a complaint to a Provider, in which event the version of the Policy in effect at the time it was invoked will apply to you until the dispute is over, all such changes will be binding upon you with respect to any domain name registration dispute, whether the dispute arose before, on or after the effective date of our change. In the event that you object to a change in this Policy, your sole remedy is to cancel your domain name registration with us, provided that you will not be entitled to a refund of any fees you paid to us. The revised Policy will apply to you until you cancel your domain name registration





Please read privacy and all policies for OpenSRS and Network solutions.  The following two links provide some information but it is the consumers responsibility to abide by all terms set by these two Domain Registrars.

http://opensrs.com/privacy/

http://www.networksolutions.com/legal/static-service-agreement.jsp;jsessionid=ab0262117724ab2784f92a32cddc:eVWc







Miscellaneous Info.. - Service billing begins when the technician leaves our office, and ends upon completion of the job.  You are not billed for return travel.  Service is billed in 30 minute increments with a one-hour minimum.  Payment is due at the time of service unless other billing arrangements are made in advance.







Internet Support – For issues relating to E-mail, Domain Names, Web Hosting or Internet Access, please send your request to support@computerhouse.com, or call our 24-hour emergency hotline at (609) 652-5100.





Business Hours South Jersey Web Hosting - Email Hosting



9:00 AM to 5:00 PM EST Monday through Friday












Third party URLs may change without our knowledge.  We cannot be held responsible for URL changes.
Acceptable Use Policy All services may be used for lawful purposes only. Any applicable content a customer uploads to our servers must comply with any and all privacy laws including, but not limited to, HIPPA, GLB or the Data Protection Act or any other legislation protecting private and or personal information. Computer House / Premier Computer Services, LLC may terminate an account for violations of such privacy acts.  Computer House / Premier Computer Services, LLC collects relevant account data from the customer including addresses, phone numbers and credit card information.  We do not sell this information to third parties.  Credit Card information is solely used to pay for a customer's services with Computer House / Premier Computer Services, LLC and it's third party vendors.  All best efforts are made to keep all customer data secure, however, Computer House / Premier Computer Services, LLC disclaims all liabilies against loss of customer data due to any means. </b>  Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or local law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. We prohibit sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited. The subscriber agrees to indemnify and hold Computer House / Premier Computer Services, LLC harmless from any claims resulting from the use of the service which damages the subscriber or any other party. Our servers may not be the source, intermediary, or destination address involved in the transmission of Unsolicited Commercial E-mail (spam). Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider spam any mass unsolicited message in the mediums of Newsgroups and E-mail. If you are found to have spammed, then we may immediately, and without warning, disable your account. Examples of non-acceptable content or links: Pirated software, hacker programs or archives, warez sites, Etc. Computer House / Premier Computer Services, LLC will be the sole arbiter as to what constitutes a violation of this provision. E-mail Policy: Any bulk mailings sent from your domain must comply with all requirements established by the Can-Spam Act of 2003. For example, your mailing list must be derived from an opt-in system on your web site, or be a private list of your customers. You may not use a purchased mailing list. You must provide a functioning "unsubscribe" hyperlink in your E-mail, and the reply address must be a legitimate E-mail address on the sending domain hosted by Computer House / Premier Computer Services, LLC. You must be diligent in keeping your mailing list up to date, and immediately remove from the list those that ask to be removed or any mails that bounce back from an invalid recipient. Your mailing must not violate nor promote the violation of any local, state or federal law. Billing Policy: Payment methods available are: Cash, check, and all major credit cards. Web accounts are billed quarterly or annually in advance. A credit card is required for quarterly billing. Late Payment and Non-Payment Policy: Payments for web services are due on or before the due date. Past due amounts may result in your web site being disabled after 5 days, and deleted from the server after 15 days. Reinstatement of a deleted account requires a $29.00 setup fee to re-establish the account, as well as the payment of any remaining past due amounts. Refund Policy: Setup fees, labor charges, domain name registration fees, SSL Certificates, Static IP addresses, offsite backup, and partial months are not refundable. No refunds are provided to customers whose accounts have been terminated due to any violation of system policies. No refunds are provided after thirty days of continuous use of any service we provide with no exceptions. Other Charges: Returned check fee: $30.00. Sales Taxes: At the present time, internet services are not taxable, however the one-time setup fee will be taxed at 7% if you are a resident of New Jersey. Service Agreement and Limits of Liability: Computer House / Premier Computer Services, LLC strives to provide 100% up-time for its web and mail servers. In the event of technical difficulties, Computer House / Premier Computer Services, LLC will perform its best efforts to resolve the difficulties in the shortest time technically and physically possible. Although we perform cyclical backups, we cannot guarantee the ability to restore a website, databases or email. It is the customer's responsibility to maintain regular backups of their websites, databases and email as well as domain renewals. Computer House / Premier Computer Services, LLC may use third party companies and services to provide services to its' customers. You agree to abide by the third parties' AUPs and regulations.  By using Computer House / Premier Computer Services, LLC's services you give up all rights to bring litigation against Computer House / Premier Computer Services, LLC for direct or consequential damages.<br>

You agree that the responsibility of Computer House / Premier Computer Services, LLC is to provide website, mail services, networking services and technical support only. We do not guarantee any degree of business success, number of hits or visits, etc. Computer House / Premier Computer Services, LLC disclaims any and all liability or loss resulting from, but not limited to, acts of God, loss of data by any means, including but not limited to, user error or server or equipment failure.  Computer House / Premier Computer Services, LLC disclaims any and all liability or loss resulting from, but not limited to, loss of business resulting from access delays, loss of domain name by any means, or service interruptions.